Training and Support

Make the most of your assessment experience with TAO training and support.

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Work With Our Product Experts for Personalized Training

We know that technology is an investment, so it’s important that your systems are a gateway to your success—not a barrier. That’s why our team is here to make sure you get the most out of your computer-based testing solution, starting with training and support.

Whether you’re looking walk through your TAO environment with an expert or want to learn how to build with QTI, our training packages can help you quickly get up to speed so that you can start using TAO with ease. Our team offers training and support options both online and onsite, depending on your preference and needs. 

Custom TAO Training Options

Our tailored training packages are designed to ensure success for your assessment programs at every stage of your deployment. We’ll cover the topics that are most important to you, like:

  • QTI item bank development, item design, test creation and delivery
  • TAO architecture and integration best practices
  • User management and data access control
  • Workflow definition and implementation, reporting
  • Advanced concepts of TAO: Abstraction layers, APIs

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Get More Out of Your Digital Assessment Platform with Dedicated TAO Support

From production to launch, we’re dedicated to helping ensure your assessment programs are up and running smoothly. The TAO platform offers varying levels of technical and help-desk support based on our product editions. You can also tap into our network of TAO Service Partners for additional training and support. 

TAO Service Partners

Choose the Support Level that’s Right for Your Organization

Community Support

Community support for TAO Core is available online at no cost through the TAO Hub. The Hub offers a convenient way for you to interact with the open source TAO Community and get support via the Forum and User Guide.

Ignite Support Package

The Ignite Support Package adds additional support if needed to ensure success during your campaign windows. This includes live engineering support to maintain spikes in hosting and ensure a smooth campaign deployment. Pricing for the Ignite Support Package is based on the duration of your campaign window, test taker volume and package tier. Contact us for a quote.

Pro Support Package

The Pro Support Package includes added account management support in addition to any monthly account check-ins. Pricing for the Pro Support Package is based on the duration of your campaign window, test taker volume and package tier. Contact us for a quote.

Enterprise Support Packages

 There are 4 levels of TAO Enterprise support subscriptions you can choose from to match the scale of your deployment. These annual subscription models include dedicated 24/7 support to ensure a reliable and successful assessment experience. Contact us for a quote.

Want to know more?

Speak to one of our experts to discuss your training and support needs.

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