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Training and Account Management

We know that technology is an investment, so it’s important that your systems are a gateway to your success—not a barrier. That’s why our team is here to make sure you get the most out of your computer-based testing solution, starting with training and support. Whether you’re looking to walk through your TAO environment with an expert or want to learn how to build with QTI, our training packages can help you quickly get up to speed. 

  • Take advantage of the TAO Customer Training portal, including new monthly video tutorials and lessons.
  • Work with a dedicated account manager to ensure your assessment campaigns are running smoothly and scaling with your demand. 
  • Leverage the TAO Helpdesk or enterprise class, 24/7 technical support.

Choose Your Level of Support

Get added support during your assessment campaign windows, from production to launch. The TAO platform offers varying levels of technical and help-desk support based on our product editions, including enterprise class 24/7 support. You can also tap into our network of TAO Service Partners for additional training and coverage.

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Training on Your Terms

Our tailored training packages, tutorial videos and lessons are designed to ensure success for your assessment programs at every stage of your deployment. We’ll cover the topics that are most important to you, like:

  • QTI item bank development
  • Item design
  • Test creation and delivery 
  • TAO architecture and integration best practices 
  • User management and data access control 
  • Workflow definition and implementation
  • Reporting and advanced TAO concepts like abstraction layers and APIs

Learn More

100+million tests delivered worldwide
194countries
30languages
The TAO solution is still the best fit there is for computer based assessment solutions that offer a value added to our assessment expertise and consultancy capacity.
- Cito,

Want to know more?

Contact us to learn more about our online testing software solutions for K-12, higher ed and professional advancement.

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